Quality Management

Institute for Supply Chain and Operations Management

Field of Competence: Quality Management

Understanding

Supply chain partners demand high quality in many respects. This especially affects products to be manufactured and the process steps needed. In addition to the requirements of partners, standard demands regularly checked by external auditors must also be met. In supply chain and operations management, quality attributes are addressed in many situations, through target-oriented measures, which must also include comprehensive risk management.

 

Courses

  • Certification preparation and support according to common quality management norms (for example ISO 9001:2015)
  • Development of risk management systems (FMEA etc.)
  • Development of audit checklists and conduct of audits
  • Building of a systematic, multi-dimensional supplier evaluation as a component in quality management of purchasing

Experience

  • Certification support for small and medium-sized companies
  • Development of concepts for supplier evaluations
  • Activity as an auditor

Selected theses

  • Management assessment and context analysis according to ISO 9001:2015 for strategic development
  • Development of an error elimination process to reduce complaints in the company … GmbH
  • Case study on the implementation of ERP-based logistics notifications with the creation of an 8D report to improve delivery quality of the international distribution centre of … GmbH
  • Application of Six Sigma to the procurement process – process capability measurement using the example of supplier reliability

Contact partners